I’m a little outraged this morning by an email I just got. A consumer website that assists in auto repair was concerned that women were being unfairly treated in the business (duh). So they claim to have done a phone survey to see if the prices they got over the phone were gender biased. The brilliant deduction was that the shops they recommend (more on that in a minute) were NOT prejudiced against women but other shops were alarmingly so.
First off, give me a break…a phone survey?…I don’t even give prices out on the phone because it’s useless since most customers have no idea what they need.
Secondly, the problem isn’t in getting a price over the phone, the problem is in being ripped off, on many levels, during the entire experience.
Thirdly, how absolutely incredible that the shops they “certify” were so fair. Let’s discuss this certification. Can you afford to pay them their fee, claim to charge fair prices, been in business over 6 months, and offer a warranty? DONE, You’re in! This is no more than the Department of Motor Vehicles and Consumer Affairs demands in most states (except the fee part) so, pretty much any shop can be certified. I get that this website is just a business and it’s trying to make money, but it really gets the hair up on the back of my neck when they try to trade off fairness to women and don’t tell the whole truth.
Women are absolutely NOT treated fairly in this industry and I won’t sit by and listen to how they are.
How does anything ever change when nothing ever changes?