A customer’s car was hit by a vehicle. She did the right thing by calling in the claim, but one thing she did wrong was NOT to have the appraiser come here to my garage to have it appraised. Instead, she took it to one of their drive-in quickie appraisal shops. BIG MISTAKE. Later, she arrived here with the estimate in hand. When I perused it I couldn’t believe how small an amount it was written up for. I told her before we do anything she better call the insurance company and tell them she wanted it reappraised, or at the very least they should call me. This morning the actual appraiser himself called me. I told him there were numerous things missing from the appraisal and boy was I surprised when he was honest with me, uttering the words, “yeah I know, my boss likes me to write it up like that”. HUH? Your boss likes to write it up for way less then it should be to save money so it will cost the customer money out of her own pocket?
Usually the insurance companies are spot on with the assessments, even generous in some cases. I believe that’s because we are basically watching over them. Hopefully this isn’t a new trend and won’t be happening all the time, but make sure it doesn’t happen to you. Take your car to the mechanic/auto body shop you trust and have the appraiser go THERE. This is no different then anything else that needs an expert to oversee it. Don’t get shorted (or wrenched)!