Keeping It Real

2 years into our sojourn to Brooklyn another old customer sought us out again today. I know this seems odd to non-New Yorkers, that a mere 3 mile trip becomes burdensome just because there is a bridge involved, but it’s just the case around here. In our absence she had tried a couple of other shops, and while she didn’t feel ripped off necessarily she said, “There just wasn’t the rapport you get here”. She said this while sitting across from me, drinking a cup of coffee I had just poured for her. Sometimes in life you don’t get that rapport with everyone. I have a doctor that I really like, even though I wouldn’t say we have a great rapport, I just like her work and I trust her. I guess that is the definition of rapport but here we try to add to that with a little bump of friendship. You want to share a cup of coffee with me and tell me about your kids, or complain about your husband or health insurance company, well then go right ahead.

Finding the right service people can be very difficult indeed. The nightmare plumber, carpenter and electrician stories I hear could fill another entire blog…maybe Don’t Get Screwed” instead.


Don’t give up, keep looking and asking everyone you know. Eventually you might get lucky and find one. In the meantime, feel free to ask me anything, I’m happy to help.


About dontgetwrenched

Elayne Kling, was the owner of a downtown Manhattan auto repair shop for 25 years and recently in Williamsburg, Brooklyn, Elayne knows the particular ins and outs of the auto repair world and keeps up her blog because people will always need help navigating the potential pitfalls of that world. Due to the crazy NYC real estate market she has since closed down her shop and started a new business called Projects Unlimited Inc., helping other small businesses.
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