I just had a customer who, without her knowledge, did everything right.
– She was a new customer and had asked friends for a recommendation…√
– She called first and had a conversation with me…√
– She came in, was very nice, and asked a few questions, then left her car…√
– I called her about the repair, she inquired about some of the details…√
– I called her when she was finished, she questioned the exact amount of bill until she completely understood the charges…√
– She came in to pick it up, I showed her the old parts, and she left happy…√