Sharks Attack

I just had a customer who, without her knowledge, did everything right.

She was a new customer and had asked friends for a recommendation…

– She called first and had a conversation with me…√

– She came in, was very nice, and asked a few questions, then left her car…√

– I called her about the repair, she inquired about some of the details…√

– I called her when she was finished, she questioned the exact amount of bill until she  completely understood the charges…√

– She came in to pick it up, I showed her the old parts, and she left happy…√

I love when things work smoothly and I love it when women adroitly navigate sharkthe shark infested waters (not that I’m a shark)!

About dontgetwrenched

Elayne Kling, was the owner of a downtown Manhattan auto repair shop for 25 years and recently in Williamsburg, Brooklyn, Elayne knows the particular ins and outs of the auto repair world and keeps up her blog because people will always need help navigating the potential pitfalls of that world. Due to the crazy NYC real estate market she has since closed down her shop and started a new business called Projects Unlimited Inc., helping other small businesses.
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