Question:

My car broke down so I called my towing insurance and they sent a tow truck. I had done some research in the area where I broke down like you suggested and found a garage that I wanted to go to but the tow truck driver said in order for the tow to be covered then I had to go the his shop. I’m pretty sure I got taken by these guys, what is the policy?  Polly

 

 

Answer:

This is another one of those annoying, shifty and all too common practices in this industry. I will say this and be clear about it, YOU CAN GET TOWED FOR FREE TO ANY GARAGE THAT YOU WANT TO GO TO. As long as it’s within the distance requirements of your contract and if you need to get towed further, the charge starts to accumulate beyond that distance and the “pick up” charge would be free. If the tow truck driver is lying to you about this, you can only imagine what will happen on the other end when you get to the shop. Be very insistent if they try to give you a hard time.

Questions: dontgetwrenched@gmail.com

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About dontgetwrenched

Elayne Kling, was the owner of a downtown Manhattan auto repair shop for 25 years and recently in Williamsburg, Brooklyn, www.ZPAUTO.com. Elayne knows the particular ins and outs of the auto repair world and keeps up her blog because people will always need help navigating the potential pitfalls of that world. Due to the crazy NYC real estate market she has since closed down her shop and started a new business called Projects Unlimited Inc., helping other small businesses. www.projectsunlimitedinc.com
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